D – Dignity
Preserving dignity. We value the unique life experiences of each client and to offer them the respect and dignity that they deserve whilst working in partnership with other agencies involved in their care so as to ensure a seamless care service.
I – Individuality
Every client is a unique individual. We recognise that each client has a life story that we want to listen to and understand. We strive to provide our clients with an individualised, high quality flexible care service that offers real personal choice and control.
V – Values
We uphold strong ethical values in meeting our clients’ needs in a manner which is non-discriminatory, sensitive to their cultural needs and respectful of their environment and traditions.
I – Integrity
Our promise to our clients is the most vital product. We strive to surpass their expectations by delivering a tailor-made service.
N – Needs
We strive to meet the needs of our clients through working in collaboration with their social workers, relatives, carers (as appropriate) so as to create a personal care plan which adequately reflects their needs at any one time.
E – Excellence
Excellence is our passion. Professionalism, honesty and transparency form an integral part of what we do. We view every care encounter as an opportunity to leave our clients with long lasting positive care experiences.