About Divine HomeCare Solutions
Our Story
Founded in October 2013, Divine HomeCare Solutions was established to provide compassionate, specialist home care services tailored to the unique needs of individuals. With our headquarters in Radstock, near Bath, we take pride in delivering high-quality, personalised care that empowers people to live independently and with dignity.
Our management team brings over 25 years of experience across both public and private care sectors, ensuring we provide the highest standards of support. We are available 24/7 to assist our clients and their families, offering a reassuring and responsive approach to care.
Our Mission & Philosophy
We believe that with the right care in the right environment, individuals can achieve extraordinary things. Our mission is to provide compassionate, person centred care that helps people live fulfilling, independent lives in the comfort of their own homes.
We focus on:
- Respecting individuality – Every person deserves care that reflects their personal choices and needs.
- Encouraging independence – Supporting individuals to make their own decisions and live life on their terms.
- Providing a safe, homely environment – Ensuring well-being, security, and dignity at all times.
- Exceeding expectations – Striving to go beyond standard care to enhance the lives of those we support.
Our Values & Standards
Our approach is shaped by the voices of both our dedicated staff and the individuals we care for. We uphold these core values:
Caring & Compassion
Open Communication
Integrity & Honesty
Family-Focused Approach
Continuous Growth
Effective Leadership
Your Voice Matters – Complaints and Feedback
At Divine HomeCare Solutions, we are committed to providing the highest standard of care. We value your feedback and take all concerns seriously, ensuring that every complaint is handled with respect, transparency, and fairness.
If you have a complaint, whether verbal or written, we encourage you to share it with us. Our dedicated team will acknowledge your concerns, guide you through the process, and work towards a resolution in a timely manner. We strive to learn from every experience to continuously improve our services.
To understand how we handle complaints, please refer to our Complaints Process Map below.
If you need further assistance, please contact us directly.
Your concerns matter, and we are here to listen.
Whistleblowing – Speak Up for a Safer Workplace
At Divine HomeCare Solutions, we are dedicated to maintaining a safe, ethical, and supportive environment for both our staff and the people we care for. If you witness unsafe practices, misconduct, or concerns that may put others at risk, we encourage you to speak up.
Whistleblowing is a protected process that allows you to report concerns confidentially or anonymously, without fear of victimisation. We take all reports seriously and investigate them under our Adult Safeguarding Policy.
Please refer to our Whistleblowing Process Map below for guidance on how to raise a concern.
Your voice matters. Together, we can ensure a safer and more responsible care environment.
Newsletter
Our Good News Stories
Our Head Office
We provide our specialist care services across the South West, ensuring individuals can receive high-quality, localised care close to their families and communities.
By operating in Bath & North East Somerset (BANES), Bristol, Somerset, Wiltshire, and South Gloucestershire, we help people remain connected to their loved ones while receiving the dedicated support they need.
Whether you require supported living, domiciliary care, or complex care, our expert team is here to assist.
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Address:
Divine HomeCare Solutions
1 Radstock Road, Unit 1, Midsomer Norton, BA3 2AA -
Office Hours:
Mon - Fri: 9am - 5pm
(number diverts to on-call out of hours)
Let’s Talk About Your Care Needs
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Address:
Divine HomeCare Solutions
1 Radstock Road, Unit 1, Midsomer Norton, BA3 2AA -
Office Hours:
Monday - Friday: 9am - 5pm
(number diverts to on-call out of hours)